Refund policy
At Trail Paws, we want you to be completely satisfied with your purchase. If something isn’t right, we’re here to help.
🔁 Returns
We offer a 30-day return window from the date your order is delivered.
To be eligible for a return:
- Item must be unused and in its original condition
- Item must be in original packaging
- Proof of purchase is required
💸 Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
- Refunds will be processed back to your original payment method
- It may take 5–10 business days for the refund to appear
🚚 Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos.
We will offer:
- Replacement (if available) or
- Full refund
📦 Shipping Times
Please note that our products ship directly from our suppliers.
Typical delivery time is 7–15 business days, depending on location.
❌ Non-Refundable Situations
We do not offer refunds for:
- Change of mind after order is placed
- Incorrect shipping information provided by customer
- Items marked as final sale (if applicable)
📧 Contact Us
If you have any questions about returns or refunds, contact us at: